Refund and cancellation policy

The short version: digital products are delivered the moment you pay, so sales are final, but if you were charged twice or never got a working file, you get your money back. Client services follow your signed agreement.

Digital products

Our digital products (guides, playbooks and other downloadable files) are delivered instantly after payment. Because a downloaded file can't be returned, we don't offer refunds once a purchase is complete.

When we do refund

We give a full refund if you were charged more than once for the same order, if you paid but never received the file and we can't deliver it within 2 working days of you telling us, or if the file is broken and we can't send you a working copy.

How to ask for a refund

Email billing@highprimeco.com within 7 days of your purchase with your order ID or payment reference and the email you used to buy. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 working days. Your bank or card provider may take a few more days to show it in your account.

Cancellations

A digital product order can't be cancelled after payment, because delivery is instant. If a payment fails or is left incomplete, no order is created and any amount debited is reversed by your bank or the payment provider.

Client services

Marketing, website and other service engagements run on their own written agreement. Cancellation notice, refunds and fees for work already done are covered in that agreement.